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Here are some common issues and ways they can be resolved.

Motor is not responding

When giving the motor a command, check whether the status LED on the motor I/O cover lights up.

Status LED flashes green
This means the motor is receiving the command but nothing happens. Check that the motor limits have been properly setup.

Status LED flashes red
This is an error indicator. Most likely reason is that the battery level is too low. Recharge the motor and try again.

Status LED does not light up
The motor did not receive the command. Either it has not been paired with the controller, or something has caused it to enter protection mode. First try to ensure that it is properly paired with the controller. If the motor does not respond to pairing, recharge the motor for a few seconds (this should reset any protection modes) and try again.

Remote control does not control motors reliably

This issue is most likely due to stronger than usual electromagnetic interference (EMI) nearby. It could be temporary, but if the problem persists, get in touch with us for further assistance.

The blind fabric is tracking to one side

This is due to the original installation or manufacture of the blinds. The easiest way to fix this is as follows:

  1. Unroll the blind fully until the bare tube is visible.
  2. Stick a piece of masking tape (as shown below) to the end which the fabric is tracking away from.
  3. Test to see if the issue is resolved.

Blind Tracking - Tape

Note that this is a trial and error process and you might need to add more layers, or to adjust the length of the tape. Some small amount of tracking is normal as long as it doesn't cause the side edge of the fabric to rub against another component.

The blind makes a squeaking noise when in motion

This is most likely due to the brackets being too loose or too tight. Adjust the bracket spacing so that the blind sits more comfortably. As a rule of thumb, you should not have to use excessive force when installing the blind. Conversely, the gap between the end of the blind and the idle bracket should not be more than 5mm.

You can also use an off-the-shelf lubricant spray to help alleviate the squeaking.

The motor is running noticeably slower than usual

This is an indication that the battery is running low. The motor will still work like this for some time, but please recharge it when convenient.

Diffifulty controlling multiple motors at the same time

Due to the nature of radio control, sometimes the signal does not reach the intended destination. This can be more noticeable when trying to control multiple motors at the same time. To reduce this occurance, when pressing any button on the remote, hold it down for slightly longer (0.5-1 sec).

Motor is difficult to reach for recharging

Sometimes the blind might be installed at a location that is difficult to reach. In such scenarios, you can make use of a reaching tool available at your local hardware shop or online.